WhatsApp Support
Quick, Convenient, and Direct Communication for Your Immigration Needs
Nakimax Immigration Services offers WhatsApp Support to make communication easier, faster, and more convenient for our clients. Whether you need a quick update, have a simple question, or need to send a document, WhatsApp allows us to stay connected in real time—securely and efficiently.
Our WhatsApp Support is designed to enhance your experience while maintaining professionalism, privacy, and clear communication standards.
What You Can Use WhatsApp For
You may contact us on WhatsApp for:
✔ Quick Questions
Simple case-related questions that can be answered in short messages.
✔ Appointment Confirmations
Confirming scheduled calls, biometrics, or document drop-off.
✔ Short Updates
Notifying us of USCIS notices, mail received, or changes in your case.
✔ Sending Clear Photos/Documents
If a document is urgently needed, you may send a clear photo via WhatsApp.
✔ Receiving Reminders
We may send reminders for deadlines, missing documents, or interview prep.
WhatsApp helps us stay accessible and responsive.
What WhatsApp Should NOT Be Used For
To maintain accuracy, privacy, and organization, please do not use WhatsApp for:
✘ Long or Complicated Questions
These are better handled through email or scheduled calls.
✘ Submitting All Case Documents
Large files, full evidence packets, or long PDFs must be sent by email.
✘ Emergency Messages Outside Business Hours
We respond during normal business hours.
✘ New Case Requests Without Basic Information
We need your full details before starting any new service.
✘ Legal Advice Requests
Nakimax is not a law firm and cannot provide legal advice.
Using WhatsApp appropriately ensures clear and efficient communication.
Response Time Expectations
Standard Response Time:
We respond to most WhatsApp messages within 24 hours (business days).
Peak Periods:
Response time may be 24–48 hours, but urgent immigration matters will be prioritized.
After Hours:
Messages sent outside business hours will be reviewed the next working day.
We appreciate your patience and understanding.
WhatsApp Messaging Guidelines
To ensure smooth communication, please follow these simple guidelines:
✔ Identify Yourself Clearly
Include your name and case type (example: “Maria – I-130 spouse case”).
✔ Send Clear Photos
Make sure documents are readable and well-lit.
✔ Keep Messages Short
Send concise questions or updates.
✔ Use Voice Notes Only When Necessary
Short voice notes are okay, but long recordings should be avoided.
✔ Avoid Multiple Messages at Once
Send one organized message instead of many short messages.
These practices help us serve you faster and more effectively.
Privacy & Security
We take your privacy seriously. All WhatsApp conversations are:
Kept confidential
Used only for case-related communication
Protected following our internal security practices
We never share your information outside the needs of your case.
For highly sensitive documents, we may request you to send them via email only instead of WhatsApp.
Availability & Business Hours
WhatsApp Support follows our general office schedule:
Monday–Friday: 9:00 AM – 6:00 PM
Weekends & Holidays: Closed
Messages received outside these hours will be reviewed the next business day.
Why Clients Love WhatsApp Support
✔ Fast responses
✔ Easy access from your phone
✔ Ideal for quick clarifications
✔ Perfect for photo-based mini-updates
✔ More personal and convenient than email
This tool helps us stay connected and support you more efficiently.
Start Using WhatsApp Support
If you are an active Nakimax client, you may contact us on WhatsApp using the number provided after your case intake.
For privacy, we only share our WhatsApp number with active clients—not publicly on the website.
Nakimax Immigration Services
📍 Bronx, New York
📞 [Insert main office phone]
📧 [Insert email]
Fast. Convenient. Reliable. Stay connected with Nakimax through WhatsApp.