Communication Policy
Clear, Respectful, and Reliable Communication at Every Step
At Nakimax Immigration Services, we believe that effective communication is essential to providing excellent service. Our Communication Policy ensures that every client receives timely, accurate, and respectful updates throughout their immigration process.
The purpose of this policy is to set shared expectations, promote transparency, and help your case move forward smoothly.
How We Communicate With You
We communicate with clients through the following secure and convenient channels:
✔ Phone Calls
For urgent questions, clarity on documents, and case updates.
For sending forms, evidence checklists, drafts, and official documents.
✔ Text Messages (SMS)
For quick reminders, short updates, and appointment confirmations.
✔ Scheduled Meetings
Phone or video calls available upon request for in-depth discussions.
We adapt to your preferred method as long as it complies with privacy and document security standards.
Response Time Expectations
Standard Response Time:
We respond to most inquiries within 24 hours (business days).
Busy Season or Peak Periods:
Response time may be between 24–48 hours, but we prioritize time-sensitive issues.
Urgent Matters:
If you have an urgent question regarding USCIS deadlines, biometrics, or interview notices, please include “URGENT” in your message subject line or text.
We will respond as quickly as possible.
We are committed to keeping communication timely, helpful, and attentive.
Client Responsibilities
Your participation is essential to keeping your case moving smoothly.
We ask all clients to follow these communication guidelines:
✔ Provide Accurate Information
Double-check names, dates, and details before submission.
✔ Respond Promptly
Reply to requests for documents or clarifications as soon as possible.
✔ Use One Primary Communication Channel
Choose one preferred method to avoid missed or duplicate messages.
✔ Keep Your Contact Information Updated
Inform us immediately if your phone number or email changes.
✔ Read All Messages Carefully
Important instructions and updates may require action on your part.
Communication is a partnership. Your timely cooperation helps prevent delays.
What We Do Not Offer
To maintain quality and fairness to all clients, we do not provide:
✘ 24/7 communication
We review and respond during standard business hours.
✘ Legal advice or representation
Nakimax is not a law firm and does not provide legal advice.
✘ Case updates that USCIS has not yet released
We rely on official notices and government information.
✘ Document acceptance through social media
For security, we do not accept documents through Facebook, Instagram, or WhatsApp unless previously authorized.
These boundaries help us protect your information and maintain consistent service.
How We Keep Your Information Secure
All documents submitted by email are handled with strict confidentiality.
Files are stored securely and only accessed for case preparation.
We do not share your information with third parties except when required to process your case.
Sensitive communications are kept private and never discussed outside the authorized team.
Your privacy, trust, and security are our priority.
Professional Conduct & Courtesy
We are committed to treating all clients with respect and kindness.
In return, we ask that communication with our team remains:
Respectful
Clear
Patient
Professional
We will always do our best to answer your questions and support your journey.
If You Need Help or Have Concerns
If you believe communication is unclear or if you have any questions about your case, please reach out immediately. We are here to help and ensure you feel informed every step of the way.
We’re Here to Support You
Our Communication Policy ensures that we work together efficiently, respectfully, and with full transparency. Thank you for trusting Nakimax Immigration Services with your case.
Nakimax Immigration Services
📍 Bronx, New York
📞 [Insert phone]
📧 [Insert email]
Clear communication. Strong support. A team you can trust.